Terms & Policies

Last updated: October 2025

1. Introduction

Welcome to Minasaty.ai, an online learning platform based in Morocco that provides access to educational content, training programs, and digital learning resources. By using our platform, you agree to these Terms and Conditions of Use. These Terms comply with Moroccan law (Law 31-08, Law 09-08, and Law 53-05) and align with GDPR international standards.

These Terms are established in accordance with the laws of the Kingdom of Morocco, including:

  • Law No. 31-08 on consumer protection,
  • Law No. 09-08 on personal data protection, and
  • Law No. 53-05 on electronic transactions, aligned with international data protection and consumer standards such as the EU General Data Protection Regulation (GDPR).

2. Definitions

  • Platform: Minasaty.ai, including website, app, and services.
  • User: Any individual or organization that registers or browses.
  • Content: Courses, videos, tests, and materials.
  • Instructor/Partner: Any entity providing educational content.

3. Eligibility

  • Be at least 16 years old, or have guardian consent.
  • Provide accurate, up-to-date information.
  • Comply with all local and international laws.

4. User Accounts

Users are responsible for maintaining the confidentiality of their credentials. Minasaty may suspend or terminate accounts in case of misuse.

5. Use of the Platform

Access is for personal, non-commercial learning purposes. Users agree not to copy, distribute, or resell content without authorization.

6. Intellectual Property

  • All platform content and design are protected by copyright and trademarks.
  • Content remains the property of Minasaty or its instructors.
  • Users receive a non-transferable license for learning purposes only.

7. Payments and Subscriptions

Some services require payment or subscription. Fees are shown before purchase. Refunds apply only per the refund policy below.

8. Certificates

  • Issued upon completion of course requirements.
  • They reflect personal achievement, not academic degrees.

9. Privacy and Data Protection

  • Minasaty complies with Law 09-08 and the GDPR.
  • Data is not shared with third parties without consent except when required by law.

10. Refund Policy

Refunds are limited due to the digital nature of services. You may request a refund only if:

  • Technical issues prevent access and cannot be fixed.
  • Duplicate or unauthorized payments occur.
  • Subscription canceled within 7 days of first purchase.

Requests must be sent to support@minasaty.ai. If approved, refunds are processed within 7–14 business days via the original payment method.

Non-refundable cases: content already accessed or completed, dissatisfaction with teaching style, or expired refund period.

11. Governing Law

These Terms are governed by Moroccan law. Disputes fall under Rabat jurisdiction.